This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or payment provider details), email address, and phone number.
2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy
We also use Meta Platforms Inc. (Facebook and Instagram) for advertising and analytics purposes. This includes the use of the Meta Pixel and Conversion API to track user behavior and measure advertising effectiveness.
Your personal data may be transferred outside of the European Union, including to the United States. In such cases, we rely on the European Commission’s Standard Contractual Clauses or other legally recognized safeguards.
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities.
You can choose to disable cookies through your individual browser options.
5. Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have the right to:
- Access the personal information we hold about you;
- Request correction, update, or deletion of your personal information;
- Object to processing of your personal data;
- Request data portability.
To exercise these rights, please contact us using the contact information below.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
7. Changes
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:
support@velorawell.store
Or by mail at:
Ardit Osmanaj
Feldbreite 8
30926 Seelze
Lower Saxony
Germany
