At VeloraTots, we aim to make every order as simple and reliable as possible. Please review the information below regarding processing, shipping, tracking, and delivery.
We currently ship within the United States only.
We do not currently offer international shipping.
We offer FREE standard shipping on all U.S. orders.
There is no minimum order value required to qualify for free shipping.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day.
During periods of unusually high order volume, processing may take slightly longer.
After your order has been processed and shipped, estimated delivery is:
7–12 business days
Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, severe weather, peak shopping periods, customs processing, or other logistical disruptions.
We work with trusted fulfillment centers in the United States, Europe, and Asia.
Your order will be shipped from the fulfillment center best suited to your delivery address, product availability, and current inventory.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow some time after receiving your shipping confirmation for tracking information to update in the carrier's system.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
VeloraTots is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
If your tracking information indicates that your package has not arrived within the expected delivery period, please contact our customer support team.
Please provide:
Your full name
Your order number
The email address used for the purchase
Your complete shipping address
Any relevant tracking information
We will review the shipment and, where appropriate, contact the carrier or fulfillment provider.
If a package is confirmed as lost in transit, we will provide a replacement at no additional cost.
If tracking shows that your package has been delivered but you cannot locate it, please first:
Check around your property and designated delivery locations.
Ask household members or neighbors who may have accepted the package.
Verify that the shipping address provided with your order was correct.
Contact the shipping carrier where appropriate.
If you are still unable to locate the package, please contact us and we will assist you in reviewing the situation.
If your product arrives damaged during shipping, please contact us as soon as possible and include:
Your full name
Your order number
The email address used for the purchase
A description of the issue
Clear photographs showing the damaged product and, where relevant, the shipping packaging
Please retain the product and packaging until your request has been reviewed.
Eligible damaged items will be handled in accordance with our Refund & Return Policy.
If you have any questions about your order or delivery, please contact our customer support team through the contact information provided on our website.
Please include your order number whenever possible so we can assist you more efficiently.
Shipping Destination: United States only
Shipping Cost: FREE
Processing Time: 1–3 business days
Estimated Delivery Time: 7–12 business days
